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IT Certifications · 700-805 CRM

Cisco Renewals Manager (CRM) Exam Practice Test

The Cisco Renewals Manager (CRM) Exam practice page covers customer renewal planning and the commercial decisions involved in retaining or adjusting an existing agreement. Practice scenarios use a renewals portfolio, proposal details, customer contacts, product coverage, and agreement term choices to explore clear communication and coordinated follow-through.

Exam overview

Exam providerCisco
Exam code700-805 CRM
CategoryIT Certifications

About the Cisco Renewals Manager (CRM) Exam

Renewal work calls for accurate forecasting, account context, and transparent explanations of changes in price or scope. A manager may need to confirm which business unit owns a contract, identify the right contract-administration contact, and present costs in a format that supports a customer’s budgeting process. When customers compare annual and multi-year terms or consider reducing product coverage, useful analysis makes the options and trade-offs clear without obscuring renewal details. The scenarios also distinguish commercial coordination from technical support: a reported product issue may require referral to the appropriate support channel while renewal discussions continue. Other practical decisions include handling proposals after their stated expiration dates and confirming whether a proposal remains valid. These skills support organized customer conversations and timely coordination across the renewal lifecycle.

Sample Practice Questions

Review a selection from this exam's published US Practice Tests practice bank.

Question 1

A renewals manager is preparing a forecast for a portfolio of upcoming renewals. Which practice generally improves forecast quality?

  1. AUse the same probability for every opportunity so the forecast is consistent
  2. BBase estimates on documented customer evidence, stage, timing, and known risks, and update them as facts change
  3. CCount every issued proposal as certain revenue
  4. DExclude opportunities that have not yet reached procurement
Show answerCorrect answer: B

Evidence-based forecasting reflects differences in customer progress and risk. Updating estimates as new information arrives makes the forecast more useful than relying on uniform assumptions.

Question 2

A customer asks why the renewal total differs from last year’s amount. Which response is most appropriate?

  1. AExplain the quote’s line items and assumptions, then verify any changes against the customer’s current requirements
  2. BState that renewal pricing always increases and no further review is needed
  3. CRemove the largest line item to bring the total closer to last year’s amount
  4. DAvoid discussing the change and refer the customer to the invoice
Show answerCorrect answer: A

A transparent review of line items and assumptions can identify changes in scope, quantities, terms, or pricing and gives the customer a factual basis for discussion.

Question 3

A customer requests confirmation that a renewal proposal is still valid after its stated expiration date. What is the best response?

  1. AConfirm it remains valid because the proposal was previously issued
  2. BCheck the quote’s validity and applicable pricing or terms, then obtain an updated proposal if needed
  3. CChange the expiration date on the document without approval
  4. DTell the customer to submit an order using the old proposal and resolve discrepancies later
Show answerCorrect answer: B

A proposal’s validity and associated terms should be confirmed before the customer relies on it. If it has expired, an updated quote may be required.

Question 4

A renewal manager learns that a customer has reorganized its business units. Why is it useful to confirm the relevant organizational structure before coordinating the renewal?

  1. AIt can clarify which stakeholders and purchasing entities need to participate
  2. BIt automatically changes the customer’s contractual obligations
  3. CIt establishes that the renewal must be split into multiple contracts
  4. DIt removes the need to validate the renewal scope
Show answerCorrect answer: A

Organizational changes can affect who owns the decision, budget, and purchasing process. Confirming the structure supports accurate coordination, without presuming a contractual change.

Question 5

A customer is considering reducing the number of products covered at renewal. What is the best way to support a sound decision?

  1. ARecommend removing coverage from every product with no recent support case
  2. BReview the customer’s intended use, risk tolerance, coverage needs, and applicable terms before discussing options
  3. CState that reducing coverage never affects support outcomes
  4. DRefuse to discuss alternatives to the existing contract
Show answerCorrect answer: B

A product with few recent cases may still be important to the customer. Understanding use and risk helps frame options accurately, while applicable terms should be checked before advising on effects.

Question 6

A customer reports a technical issue while discussing a renewal. Which action best respects the distinction between renewals and technical support?

  1. ADiagnose the technical issue from the renewal conversation and promise a fix
  2. BRecord the concern and help connect the customer with the appropriate technical support channel while continuing renewal coordination as appropriate
  3. CTell the customer that technical concerns are irrelevant to renewal discussions
  4. DClose the renewal opportunity until the technical issue is solved
Show answerCorrect answer: B

A renewals manager should not promise technical diagnosis outside their role. Routing the issue to the proper support channel helps the customer while preserving clear ownership of the renewal process.

Question 7

A customer says the renewal proposal is difficult to evaluate because it does not match the format used in its internal budget review. What is a helpful response?

  1. AReformat or summarize the information in a customer-friendly view while keeping the commercial details accurate
  2. BTell the customer to change its budgeting process
  3. CRemove all pricing information from the proposal
  4. DChange the quoted terms to match the budget format
Show answerCorrect answer: A

A clear, accurate presentation can help the customer evaluate the proposal without changing the underlying commercial terms.

How to use this practice test

Access is free. The practice bank contains 50 questions; each session presents up to 20 randomly selected questions. Use a session to work through renewal scenarios involving forecasts, proposal clarity, customer contacts, and agreement choices, then review the results shown at the end to identify decisions that need more attention.

Preparation tips

  • Build a renewal forecast from upcoming dates, known customer changes, and the status of each proposal; distinguish confirmed information from assumptions.
  • Practice explaining year-over-year renewal differences by separating changes in scope, quantities, and pricing rather than offering an unsupported summary.
  • Compare annual and multi-year renewal options by making term, coverage, and cost differences clear to the customer.
  • For proposals with expired dates or requested budget formats, confirm validity or clarify requirements before presenting the document as final.
  • When a renewal conversation surfaces a technical issue, identify the appropriate support handoff while keeping commercial follow-up on track.
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