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IT Certifications · 300-820 CLHCT

Cisco Implementing Cisco Collaboration Hybrid and Cloud Technologies Exam Practice Test

The 300-820 CLHCT practice page addresses collaboration services that span Cisco cloud platforms and on-premises infrastructure. Its question bank samples decisions involving hybrid call continuity, identity provisioning, SIP domains, secure connectivity, service administration, content governance, and controlled software rollouts.

Exam overview

Exam providerCisco
Exam code300-820 CLHCT
CategoryIT Certifications

About the Cisco Implementing Cisco Collaboration Hybrid and Cloud Technologies Exam

Hybrid collaboration work requires connecting users and services across network boundaries while maintaining secure, reliable communications. Relevant concepts include Expressway-C and Expressway-E roles in external access, TLS certificate trust chains, and SIP domains used by cloud calling or messaging. Operational decisions may involve maintaining call availability during WAN failures, applying multifactor authentication to administrative access, and using audit records to trace service changes. Administrators also need to consider message retention for legal discovery, customer-content storage locations, and staged deployment approaches that expose compatibility problems before broader rollout. Identity lifecycle automation can involve SCIM provisioning between an identity system and a cloud application. The practice topics are useful for checking how these concepts affect deployment design, access control, governance, and day-to-day service operations.

Sample Practice Questions

Review a selection from this exam's published US Practice Tests practice bank.

Question 1

A business wants collaboration calls to continue if one site loses its WAN connection. Which design principle most directly supports this goal?

  1. AProvide a tested local or alternate calling path with appropriate failover behavior
  2. BUse the same single WAN circuit for all sites
  3. CStore user profile photos on a local file server
  4. DIncrease the default screen-sharing resolution
Show answerCorrect answer: A

A resilient design requires an alternate or local path and validated failover behavior so calling can continue when the primary WAN path is unavailable. The other choices do not provide call-path resilience.

Question 2

An administrator is reviewing a proposed collaboration service change. Which record is most useful for understanding what changed, when it changed, and which administrative identity performed the action?

  1. AAdministrative audit log
  2. BUser presence list
  3. CMeeting participant roster
  4. DClient theme configuration
Show answerCorrect answer: A

Administrative audit logs record management actions and their associated identities and timestamps, helping with troubleshooting, accountability, and security review.

Question 3

An organization needs to retain collaboration messages for legal discovery according to its governance requirements. Which capability should administrators evaluate?

  1. ARetention and eDiscovery controls
  2. BEndpoint wallpaper management
  3. CVideo layout preferences
  4. DCall forwarding on busy
Show answerCorrect answer: A

Retention policies and eDiscovery capabilities help organizations preserve, search, and retrieve relevant collaboration content in accordance with applicable governance and legal requirements.

Question 4

A company wants to protect collaboration administration from unauthorized changes. Which measure most directly reduces the risk of a compromised administrator password being sufficient for access?

  1. ARequire multifactor authentication for administrative accounts
  2. BUse the same password for all administrators
  3. CAllow administrative sign-in only from collaboration clients
  4. DDisable account activity notifications
Show answerCorrect answer: A

Multifactor authentication adds an independent verification factor, making a stolen password alone less likely to grant administrative access. Shared passwords and disabled notifications weaken security.

Question 5

What is the main purpose of a certificate trust chain in a collaboration service using TLS?

  1. ATo let a client validate that a presented certificate chains to a trusted certificate authority
  2. BTo negotiate the user’s audio codec preference
  3. CTo assign a private IP address to a remote endpoint
  4. DTo select the geographic location of a media server
Show answerCorrect answer: A

A TLS client validates a server certificate by checking its signature and chain to a trusted root or intermediate certificate authority, along with other checks such as name and validity. This helps establish the server’s authenticated identity.

Question 6

A company plans to deploy collaboration software updates to a large user population. Which rollout method is most likely to reveal compatibility issues while limiting initial impact?

  1. ADeploy first to a representative pilot group and review results
  2. BUpdate every user at the same time without testing
  3. CDisable client updates permanently
  4. DAllow each user to install an unverified build from any source
Show answerCorrect answer: A

A representative pilot can expose compatibility, usability, and operational issues before broad deployment. Results can inform the wider rollout plan and reduce avoidable disruption.

Question 7

A collaboration service offers a choice of where customer content is stored. Which information should an administrator confirm to evaluate whether a location meets the organization's requirements?

  1. AWhich content types are stored there and how the service handles their location
  2. BThe default color scheme of the desktop client
  3. CThe number of chat reactions available
  4. DWhether users can reorder their contact list
Show answerCorrect answer: A

Data-location decisions should account for the types of customer content covered and how the provider stores or processes them. A location label alone may not describe every relevant data flow.

How to use this practice test

Access is free. A session presents up to 20 random questions from the 50-question bank, then shows results. Use the scenarios to identify which design or administrative action fits each requirement; review missed items by mapping them to concepts such as secure external access, provisioning, continuity, or auditability.

Preparation tips

  • Sketch the signaling and security roles of Expressway-C and Expressway-E for communications between internal users and external endpoints.
  • Trace how TLS certificates establish trust, and distinguish certificate validation from user authentication and administrator access controls.
  • Compare identity provisioning through SCIM with SIP-domain configuration; note what each contributes to cloud collaboration operations.
  • For continuity and rollout scenarios, identify failure boundaries and explain how staged deployment limits the impact of compatibility issues.
  • Relate message retention, content-storage location, and administrative audit records to distinct governance and investigation needs.
Official sourceOfficial exam page ↗